StyleBrain Support

App version 1.0.5. Bundle ID: app.stylebrain.mobile

How to get help

This is StyleBrain's public support page. Email bsinczuk@icloud.com and describe the problem, your platform and the app version. Do not send photos or payment card details.

Troubleshooting

If the app displays outdated data, close and reopen it. If you need to reset the local workspace, delete the app or clear StyleBrain's app/browser data.

Privacy

Read the StyleBrain Privacy Policy.

Deleting server-side data

To request deletion of data stored by StyleBrain services, email bsinczuk@icloud.com. State your platform (iOS, Android or web), the approximate purchase date and plan name and — if it is readily available — your order identifier. Do not send a password, complete payment details or photos. Information needed to locate the record will be used solely to fulfil the request and confirm the outcome.

The request may cover the following information stored by StyleBrain:

• random app and session identifiers and related launch records;
• purchase and access metadata, such as the plan, platform, transaction identifier or purchase token;
• the monthly analysis usage counter and technical data required to handle the request.

StyleBrain does not store a photo submitted for assessment as a file or in a library. The monthly usage counter also expires automatically when the next billing period begins. Once the request has been verified, we will delete or permanently anonymise identifiable copies of the data in services operated by StyleBrain and confirm completion by email.

The request does not delete data retained independently by Apple or Google as store operators. Minimum information may be retained for the period required for billing, refunds or dispute handling, abuse prevention or compliance with a legal obligation, and then deleted or anonymised. Limited provider security logs are retained in accordance with the policies of their services.

Deleting server-side data does not cancel a subscription. Subscriptions are managed separately in the Apple App Store or Google Play settings. Workspace data stored on the device is removed by deleting the app or clearing its data.